Managing people well requires two fundamental skills sets … Relating and Requiring.

Relating covers relationship-building behaviors: asking, listening, including, coaching, and encouraging. When you, as a leader, relate well, your team members feel heard and cared about.

Requiring refers to results-oriented activities: creating expectations, focusing on goals, insisting on excellence, setting appropriate controls, asserting your views and confronting problems.

If you Relate and Require well, your team will deliver high quality, high productivity, and fresh ideas to solve problems.